Shipping

We start on your Couchletics piece after you check out, then ship it straight to your door.

Where we ship

All 50 states, Washington, D.C. and Puerto Rico. We don’t ship to other US territories or outside the US yet. If our production partner can’t send a piece to Puerto Rico, its page says so and checkout asks for an address in the 50 states or D.C.

What it costs

Orders of $125 or more ship free. Below that, standard shipping is $8.95 per order, or what our production partner charges to ship it when a bigger order costs more (a blanket and a couple of hoodies, say). You’ll see the exact amount in your cart and at checkout, along with any sales tax, before you pay.

How long it takes

Step	Typical time
Making it, after you order	2–5 business days
Shipping it	4–6 business days

Most orders arrive within 7–14 business days of ordering. Business days don’t include weekends or holidays, and things can run a little slower in November and December. Orders to Alaska, Hawaii and Puerto Rico can take a few days longer. A few pieces are made overseas and take longer to arrive: the knit sweater, cardigan and sweater vest, and the women’s pajama shirts, pants and shorts. Their pages say so.

Orders with more than one item

Different pieces are made in different places, so an order can arrive in more than one package. Caps, throws, pillows and drinkware always ship on their own, and so does anything made overseas. You still pay shipping once, at checkout.

Tracking

When your order ships, we’ll email a tracking link to the address you used at checkout. You can also check where it is anytime at Find Your Order. Can’t find your order number? Check your spam folder for the confirmation email, then contact us.

Wrong address

Please double-check your address at checkout: we can’t change it once your order is in production. If a package comes back because the address was wrong or incomplete, we’ll reship it once you cover the new shipping cost.

Lost, stolen or delayed packages

If tracking hasn’t moved in 7 days, contact us and we’ll look into it with the carrier. If it was lost in transit, we’ll send you a free replacement, as long as you tell us within 25 days of your estimated delivery date.

If tracking says delivered but you can’t find it, check around the house, with neighbors and with your local post office first. Still missing? Contact us and we’ll help you file a claim with the carrier. Once the carrier has marked a package delivered, we can’t replace or refund it ourselves.