Returns & Exchanges

Wrong size, or not quite what you pictured? Within 30 days of delivery, swap it for another size or color, or send it back for store credit. And if something arrives wrong, tell us within 25 days and we’ll make it right on us, with a full refund if you’d rather.

Exchanges and store credit

1. Email us first at info@couchletics.com within 30 days of delivery. Include your order number (it starts with CL- and it’s in your confirmation email), what you’re sending back, and whether you’d like a different size or color, or store credit.
2. We’ll reply with the return address. Please don’t send anything before you hear from us.
3. Ship it back with any carrier and send us the tracking number. Return shipping is on you, unless the return is because of our mistake (see below).
4. For an exchange, we start making your new size or color as soon as the tracking shows your return on its way, and ship it to you free.
5. For store credit, we email you a code for the full price you paid for it, tax included, as soon as your return arrives. Use it at checkout on anything. It doesn’t expire, and if the order you use it on comes to less, ask us and we’ll send a new code for what’s left.

What it needs to be: unworn and unwashed, in the condition it arrived. No pet hair, perfume or smoke, please. Each piece can be exchanged once. A set can come back whole, or one piece at a time at its share of the set price.

Why not a cash refund? Every piece is made just for you after you order, so we can’t put a return back on a shelf. Exchanges and store credit let us keep prices where they are. If we got something wrong, though, you can always have your money back.

Something wrong with your order?

If your order arrives misprinted, damaged or defective, or we sent the wrong item, we’ll send a free replacement or a full refund, including shipping. You usually won’t need to send anything back.

1. Contact us within 25 days of delivery.
2. Include your order number and a photo of the problem.
3. We’ll reply with next steps and get a replacement or refund moving.

Refunds go back to your original payment method. Most banks show them within 5–10 business days.

Changes and cancellations

Need to change a size or cancel? Contact us as soon as you can, ideally within 24 hours of ordering. If your order hasn’t gone into production yet, we’ll change it or cancel it for a full refund. Once it’s in production we can’t, but you can still exchange it once it arrives.

What we can’t take back

• Socks, for hygiene, unless they arrive faulty
• Candles that have been lit
• Pieces that have been worn or washed, or damaged after delivery
• Returns sent more than 30 days after delivery, or without emailing us first
• Packages returned because of a wrong or incomplete address (see Shipping)